PROJECT TITLE:	Towards an Effective and Life Long Training of People with Special Needs for Help Desk Operations utilising ICT
PROJECT CODE:	EL/02/BF/PP114009
COORDINATOR (if there is): Complete elements: name of organisation, surname and name, type of organisation, address, telephone number, fax number, e-mail, responsible person.	ECDL Hellas S.A. 3 Korai Street 10564 Athens Hellas Tel. 0030-210-3255588 Fax. 0030-210-3311108 Contact person: Costas Papatheodorou Code of organisation: OQ
TYPE OF ORGANISATION:	ORGANISATION CONCERNED WITH CERTIFICATION AND RECOGNITION OF QUALIFICATIONS
CODE OF ORGANISATION:	OQ
DESCRIPTION OF ORGANISATION (PROFIL):	ECDL Hellas S.A. is an independent company, operating under Greek law. It was established in June 2000, primarily for the purpose of implementing and administering the ECDL Programme in Greece, in collaboration with the Greek Computer Society (GCS). The GCS is the National Licensee for ECDL Greece; ECDL Hellas S.A. is the exclusive Sub-Licensee of the GCS. ECDL Hellas S.A. has achieved the following results for the ECDL Programme in Greece: þ A total of about 600 ECDL Test Centres (TCs) have been accredited all the regions of the country, þ A total of 53,000 ECDL Candidates have enrolled in the programme, þ A total of 7,000 Exams and over 260,000 Tests have taken place, þ Promotion, marketing and extensive advertisement of the ECDL Programme have resulted in ECDL being widely recognised by the Greek society as the dominant “basic IT skills standard”. ECDL Hellas S.A. premises are located at the centre of Athens business district, in 200 square metres offices and the company employs a total of forty (40) full-time employees (inclusive of accounting). Furthermore, ECDL Hellas S.A. has a network of approximately fifty (50) external associates, including experts in the Information Technology (IT) education sector of diversified backgrounds and experience. The ECDL Hellas S.A. staff, besides being fully qualified on ECDL implementation and administration matters with substantial practical experience, are versed in a number of foreign languages all being fluent in English.
DURATION OF THE PROJECT:	36 MONTHS
SECTOR:	Other service activities (code 93), Computer and related activities (code 72), and Education(code 80).
CODE SECTOR:	Codes: 93, 72, and 80.
TARGET GROUP:	People with Special Needs (PSN). More specifically, persons with mobility impairments (mainly upper and/or lower limb disabilities) and/or visual impairments.
DESCRIPTION OF THE PROJECT:	TELL-IT intends to develop a multimedia, flexible and continuing training program for on-the-job training for people with mobility and/or visual impairment in order to be employed in the service provision sector and, more specifically, in helpdesk operations. In addition, a teleworking module will be developed, together with a relevant training program, in order to help PSN with more severe disabilities to work from their home. Finally, the project develops life-long training schemes for its users, taking into account the constant evaluation of help-desk services and support technologies.
OBJECTIVES:	þ a « To improve the skills and competences of people, … » þ b « To improve the quality of, and access to, continuing vocational training … » þ c « To promote and reinforce the contribution of vocational training to the process of innovation …»
ACTIVITIES:	þ The development of practices to facilitate access to training for people most at a disadvantage in the labour market, including disabled people. ------------------------------------------------------------------------------- Economic Activity Codes: 93, 72, and 80.
RESULTS/ PRODUCTS:	þ Multimedia software training tool (MSTT) þ Training assessment tool and test batteries þ Teleworking module þ PSN self-training and distance-learning scheme þ On-the-job training scheme þ Life-long training schemes þ Creation of a new PSN certification scheme
PARTICIPANT COUNTRIES:	5 (Belgium, Spain, Hellas, Great Britain and Ireland.)
PARTNERS:	þ (BIVV-CARA) Belgian Road Safety Institute (Belgium), þ Fundacion Vodafone (Spain), þ Polytechnic University of Madrid (Spain), þ ECDL Hellas S.A. (Hellas), þ TransEuropean Consulting Unit of Thessaloniki S.A. (Hellas), þ Panhellenic Union of Paraplegics and Physically Challenged (Hellas), þ Ability Enterprises (Ireland), þ (DTLR-MAVIS) Mobility Advice and Vehicle Information Service (Great Britain).